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PlaneBase GDPR Privacy Policy

General Data Protection Regulation (GDPR) came into effect on 25th May 2018.
GDPR sets out how organisations may process your personal data and provides you with rights to ensure your personal data is not misused.

PlaneBase is a non-incorporated organisation.

The data we hold about you, the software user is held securely and access is restricted to authorised members of the PlaneBase Admin Team.
The data is only used for the optimal running of PlaneBase and PBMobile software.

Your data has never and will never be passed to any third party organisation for their own use. We engage one third party supplier (based in the UK) to host our website, but we also require you to use an email group (see PlaneBase Group below).

The personal data held is limited to a name, email address, IP Address and software data including download details and software versions.
PBMobile users: your phone manufacturer and model are also collected for licencing purposes.
Much of this data is available to existing users to view in the user portal.
The legal basis for collecting and processing this personal data is (i) compliance with our obligations under our contract with you; and (2) to comply with our legal obligations.

We do not transfer users’ personal data outside of the EEA.
Upon termination of membership your details are archived for historic lookup for up to 6yrs and no longer stored in the active user database.
Removal of this data can be requested by contacting support from your registered email address.
Your email address is required to contact you directly regarding your installations and you will receive occasional emails from PlaneBase containing important information that we require all users to be made aware of.

Data Held Details How we use this data
• User Details • Full Name
• Email Address
• Contacting you
• Locating your user details
• Alerting you to out of date software\updates
• Digital (PC\Laptop). • Unique ID
• IP Address
• Program validation and authentication
• Check server logs (IP Address) to help with support issues
• Digital Mobile Device(s) • Unique ID
• Device Make\Model
• IP Address
• App validation and authentication
• Check server logs (IP Address) to help with support issues
• Bank Payment Details • Full Name
• Bank Account Details
• Accounting Purposes
• PayPal Transactions • Full Name
• Contact Address
• Email Address
• Transaction receipt
• Accounting Purposes

PlaneBase Group
We require all users to be a member of the PlaneBase group. Full details of their terms can be found here

We value your trust in providing us your Personal Information, thus we are striving to use acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
Our software may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
Our software does not use these cookies explicitly. However, our software may use third party code and libraries that use cookies to collect information and improve their services. If you choose to refuse our cookies, you may not be able to use some portions of this service.

Children’s Privacy
Our software does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. In the case we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to This GDPR Privacy Policy
We may update this GDPR Privacy Policy from time to time. You are advised to review this page periodically for any changes. We will notify you of any changes by posting the new GDPR Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Privacy Policy last checked\updated 01-07-2024