LATEST RELEASE: PB3 V2.7 - PBL V3.8 - PBLt V2.9 - PBmini V1.7

The downloads page will be offline until sometime in January 2019 and we will not be able to accept any new users until then.  


 

 

PlaneBase terms and conditions

General Data Protection Regulation 

General Data Protection Regulation (GDPR) came into effect on 25th May 2018 and it protects you from having your personal details misused by others.

The user data that we hold at PlaneBase NG is held securely and access is restricted to authorised members of the PlaneBase Admin Team. The data is only used for the optimal running of PlaneBase and PB Mobile software. User data has never and will never be passed to any third party.

The data held is limited to a name, email address, IP Address and software date including download details and software versions. Much of this data is available to view in the user portal. Upon termination of membership the details are archived and no longer stored in the active user database. 

Your email address is required to contact your directly regarding your installations and you will receive occasional emails from PlaneBase containing important information that we require all users to be aware of.


Terms & Conditions (Updated 1st January 2019)

PlaneBase, PBLink, PBLite and PBMini are enthusiast products and one copy of each program is supplied free of charge per user licence.

A unique user licence is required for each PC that the software is installed on and these details should not be shared with other users or made known publicly.

All users can have 2 installations, but our policy will allow users that donate and support Planebase to have more than two installations. The number of installations a user can have will be at the discretion of the PB support team.

A valid email address and a full and correct name is mandatory. The same details must be used for each installation. A different email address can be used for the user group.

Planebase installations should not be copied between different PC’s and by doing so will prevent the programs from working correctly.

Every effort is made to provide and maintain reliable programs and data. However, you install and use the programs at your own risk and no responsibility is assumed by the author for any loss of data, corruption or errors that may occur by using the programs. We will provide support to users for program installations and usage. This is limited to our products and users are expected to understand and maintain their own systems and anti-virus products. In exceptional circumstances, we may offer extra support which may incur a cost to the user.

All users are expected to read the manuals before contacting support and make sure that the programs are running the latest versions and that the data is up to date. When contacting the Team then be aware that it can take up to 24 Hours to reply to you although it is normally a lot quicker. Support may not be available over holiday periods.

It is mandatory that all users join the user group on groups.io and can be set to special notices only which will mean you will only receive important messages from us. This is our way to communicate with all users and will be used to send important messages from us including purge announcements. 

All users are responsible for backing up their data on a regular basis and should be aware that their data is not stored on our server in any format.

All users are responsible for keeping their programs and data up to date

We send out regular emails to the user group or to users directly. It is the responsibilty of the user to read these emails and take action as necessary. "I didn't see the email" is not an acceptable excuse and users should make sure that they have access to all their email accounts given to us.

A internet connection is required for Planebase, PBLink to connect to our servers. Users should not block this access as it may cause problems with the programs not functioning correctly.

All users are expected to keep a record of their PB Serial and registered email address. The PB Serial should be quoted when contacting support.

PBLink uses certain fields in the sqb file which may conflict with other programs that can access the file. It is recommended that PBLink is the only program that can access and update the sqb file.

We can accept no responsibility for any data confliction and/or errors that may occur by using PBLink and it is recommended that a regular backup is made of your sqb file and before using PBLink for the first time.

Any user found to be breach or conflict of any of the terms and conditions detailed in this document or found to be misusing the software either by deliberate or accidental intent will be purged and have their details removed from the user database. Such action may result in a ban.

Our current policy is that existing users can sponsor a new user and as such it is expected that both users know each other. Any user found to be offering a "sponsoring service" to users they dont know may find their membership revoked. 

Support is provided and all users are expected to deal with the team in a polite and courteous manner. Abuse, agressiveness and arguing will not be tolerated and users will be removed if they deal with any of the PB team in an inappropriate manner.

PlaneBase Mobile users need a valid PB Installation for the app to work.

By installing our software, then you agree to and accept our terms and conditions.


Important: All users are required to keep their software and data up to date
Regular purges are carried out to remove inactive installations.

Users can view the details of their installations by visiting the user portal found here. The information here reflects the data held in our system. Mandatory program updates are made every 6 months and users are required to update their programs for them to continue to work correctly. Program updates are announced in advance of expiry and details can be found in the help menu in the programs.

Full data updates are normally published every Wednesday no later than 21:00 UK time and announced on the PB user group.

Purge notices will be sent to all users via special notice using group.io Any out of date installations will be removed from our database if we do not hear from you and you don’t take the appropriate action before the purge date.

Any user that is purged or has an installation removed will wait for up to 90 days before they/or the installation are reinstated. This period will take effect from their next contact with us and any decision made are at the discretion of the Planebase Support Team. Purged users may be given the option to pay £25.00 to be reinstated within the 90 day period and will be reinstated within 48 hours of the payment being received. Payment can only be made using PayPal. Decisons are made based on the user history with us


Standard Fees

£25.00 Admin fee to be reinstated after being purged
£15.00 fee for a standard log conversion
£25.00 fee for a bespoke log conversion

£25.00 fee for any re-conversions
£15.00 fee for a Teamviewer session (This is discressionary)

PlaneBase Support Team 1st January 2019