If you request help from us then it would be helpful if you could provide us with the following information:-
Your PC operating system PC specifications i.e. Processor, Amount of RAM memory etc
What Anti Virus software are you using
Details of the problems you are having i.e. Error message codes displayed
What you were doing when the problem occurred
A screen shot showing the problem and/or error message
Things to try before contacting us:-
Download the latest version of PlaneBaseNG or PBLink
Download " All databases" in PlaneBase NG
Reboot your PC and make sure that it is working correctly
Check on this site and see if the problem has been reported
Read the manual and check you have set up the software correctly
Read the manual and understand how the program works
NOTE: If you send in a request for PB Support, your request will only be dealt with if you are a current member of the PB Google Group as your issue may already be a known one and advised as such on the group.
if you still need assistance then please send us a message here and we will get back to you
Further Support Can Be Found By Joining the Google e-Group here where you can register for membership
Membership is now checked against the PlaneBase registration database.
This group is also the focal point for all announcements relating to PlanebaseNG and PBLink.
In order to help you with any issues that you may have with PlaneBase or PBLink
We would ask that you download and install Team Viewer so we can remote access your PC and assist you.
This can be downloaded from www.teamviewer.com.
If we need to access your PC then we will ask you for your ID and password.