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FAQ - General PC

 


Error Message: 404 error not found
The 404 or Not Found error message is a HTTP standard response code indicating that the client was able to communicate with a given server,but the server could not find what was requested. This could mean the file you are trying to download is missing or there is a temporary issue preventing connection. We could be updating our data files so please wait for 20 minutes and try again or finally you could clear the Browser Cache and then try again.


Error Message: Windows cannot complete extraction, the destination file could not be created
This is seen when Windows is unable to extract the file you are downloading and is specific to your PC.

To resolve you can try the following:-
   Clear to Cache in your browser and try again
   Turn off the UAC on your PC (Windows 7 and 8) and try again
   Reboot your PC and try again


How to clear your browser cache
If you have problems downloading our files, we may suggest that you clear your browser cache.
Details on how you can do this is found http://www.wikihow.com/Clear-Your-Browser's-Cache and covers the popular browsers.

 


Windows UAC - User Account Control 
Windows Vista, 7 and 8 all have User Account Control (UAC) which can help prevent unauthorized changes to your computer. UAC notifies you when changes are going to be made to your computer that require administrator-level permission.

It is required that UAC is switched off when you install PlaneBaseNG or PBLink and by doing so your computer is not open to any additional risk. Leaving the UAC on may prevent installation of our software.

Details of how to turn this off can be found on the Microsoft web site http://windows.microsoft.com/en-gb/windows/turn-user-account-control-on-off#1TC=windows-7. 


Anti-Virus Software
Some Anti-Virus software are known to interfere with the normal running of PlaneBaseNG and you may have to change settings in the Anti-Virus software to prevent this.Should you have problems then please make sure that PlaneBaseNG and PBLink are set as safe programs. You may have to turn off the protection while you download the databases or use our software. 

Please refer to your software instructions for more information.


Zipped files
We use zipped files to create smaller file sizes which makes downloading them quicker.

A Zip file is an archive file format that supports lossless data compression. A ZIP file may contain one or more files or folders that may have been compressed and once unzipped normally the files will be copies to a destination folder programmed into the file.

You should not change the destination folder unless advised otherwise.

Most of our downloaded files will automatically unzip and copy the files to the correct directory so user intervention is not required.

Windows 7 and 8 contain software that can open these files automatically but you may need software for Windows XP. 

Commonly used software that can be dowloaded are:-


Memory Sticks and saving files in the Cloud
You can copy your log files between different PC's using a memory stick which are freely available now at reasonable prices.

You can use a memory stick to back up your PlaneBase directory and normally you can fit the files on a 1GB memory stick. However the back up files can take up a lot of space so 4GB may be required.

Please read the section on deleting back up files to reduce the size of the PlaneBase directory

Cloud back up now is widely available and many services are free such as Dropbox www.dropbox.com and these services are a great way to share data between your PC's or to back up your data. Many other services are available.


Windows Task Manager
Windows Task Manager enables you to monitor the applications, processes, and services currently running on your PC and you can use Task Manager to start and stop programs and to stop processes.

Open Task Manager using any of the following methods:
   Right-click an empty area of the taskbar, and then click Start Task Manager.
   Press Ctrl-Alt-Delete, and then click Task Manager. 

More information can be found at http://www.pcworld.com/article/241693/how_to_use_task_manager.html